How do Loyalty Points work?
Every single product in our online shop will be awarded a loyalty points value. So, every time you shop with us you'll earn loyalty points which can then be saved up and used against any further purchases from us, giving you a nice little discount each and every time you shop!
How much is each loyalty point worth?
Loyalty points are worth 5p each, and you get a loyalty point added to your account for every £1.00 spent on any order. So, for instance, if you were to spend £10.00 with us (excluding delivery charges) you would earn 10 loyalty points which works out as £0.50p saved in your account to use as a discount on future orders.
When are loyalty points added to my account?
Points will automatically be added to your account when your current order has been dispatched.
When are loyalty points deducted from my account?
If you return an order to us for a refund your loyalty points will be adjusted accordingly up to the amount we have refunded to your account. Also, loyalty points will be deducted from your account as soon as you trade them in.
Is there a minimum amount of points I need before using them?
Yes, you must have saved at least 10 points before you can spend them. Once spent, you must save them up again until they reach at least 10.
When do my loyalty points expire?
Your points are safe and never expire. You can use them whenever you wish.
What other terms should I be aware of?
Below you'll find some quick bullet points describing our terms and conditions when using loyalty points. If you have any further questions please feel free to contact us.
Loyalty Points are awarded on the total value of your order EXCLUDING delivery charges
A minimum of 30 points is required before you are able to use your points against an order
There is no limit to the amount of points you can save and/or use against an order
We reserve the right to alter the total worth of any one loyalty point at any time
Loyalty points will only be awarded to your account once your order has been dispatched
Loyalty points can not at ANY point be traded in for a cash equivalent
Points will be deducted for any refunded orders according to the total value refunded