Returns

Our 100% Guarantee

Here at TOSYS Candles and Gifts, We deeply value your custom care about your satisfaction. So, if for any reason you are not completely satisfied with your purchase, you may return it hassle-free for an exchange or a full refund. We would like this to be within 28 days of purchase.

It's important that any returned item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused. Please note that in this instance, you the customer will be liable for any returns costs.

For details of how and where to return your unwanted Yankee Candle products, please see below:

For products purchased online at https://www.tosys.co.uk contact us: Stating your order number and reason for return and our customer service team will be pleased to assist.

If your item arrives damaged a photo will be needed for your claim.

If you have ordered a Chocolate Bouquet and have changed your mind, sadly we do not offer a returns facility, as these are perishable items.

If you have ordered a Candle Bouquet and have changed your mind then you are welcome to return your item within 28 days of receipt for a refund. Please note that return charges will not be refunded and we charge a £5.95 re-stocking fee.